Definitions
For the purposes of these terms and conditions, unless the context otherwise requires or unless otherwise expressly defined herein:
“We”, “us”, “our”, or “the Company” shall mean Thermomix® Malaysia | True Mix Sdn. Bhd.;
“You” shall mean our customers, clients and potential customers and clients;
“Territory” shall mean the legal territory of Malaysia including Sabah and Sarawak.
Territorial Sales and Jurisdiction
We only sell and ship the Thermomix® within Malaysia. We reserve the right to fulfil or reject orders outside the territory made through our online store for other products such as but not limited to cookbooks and Thermomix® accessories.
Notwithstanding the country of origin for an order of our products and the occurrence of the effective date of purchase, in the event of a dispute arising out of or in connection with these or any of our other terms and conditions, you agree that the place of jurisdiction is Malaysia and in the interpretation of this agreement, the laws of Malaysia shall apply.
Pricing
Unless otherwise indicated, all product prices displayed are in Ringgit Malaysia. The displayed prices exclude freight and handling charges and these will be added to the total price of your orders.
Product prices are subject to change without prior notice.
Product descriptions
While we take reasonable measures and precautions to ensure the accuracy of information we publish on our online shop, we cannot guarantee that it will always be correct.
Our online shop includes images for illustrative purposes, but we cannot promise that any image will always reflect or portray the full design or options relating to that product.
You may verify any information by contacting us or your Advisor prior to making any purchase.
Warranty
We provide warranty for our products. Please refer to our Warranty Terms and Conditions.
Placing your order
You must be at least 18 years of age to place an order on our online shop. The cooling-off period as required by Malaysian law shall commence on the date of successful payment made by you.
User Registration
Registration is not required prior to making an order through our online shop (“Club Thermomix®” or “Club”). However, when making your first order, all the information that you provide (such as name, delivery address, email, and phone number) will be used to register yourself to the Club. Please ensure that your details are correct to avoid any inconvenience such as wrong delivery of your orders.
Registration is only complete when you have supplied the required information and we have confirmed your login information with you.
All information supplied by you upon registration must be true, complete, and accurate (“User Data”). You must maintain and promptly update your User Data as appropriate from time to time.
We reserve the right to refuse any user registration, deny access, or terminate an existing registration if all or part of the information you have provided is false or inaccurate. Other grounds for refusal of registration, denial of access, or termination of registration may include, but are not limited to, offensive content, obscenity, defamatory content, contempt, incitement, copyright infringement, brand names or registered trademarks, company or organisation names, names of high-profile or public figures or names promoting political, religious, social or economic groups or issues.
Without limiting any other provision of these terms, if you provide any information that is untrue, inaccurate, incomplete, or if we have reasonable grounds to suspect that such is the case, we reserve the right to suspend or terminate your user account and to refuse any and all current or future use of Club Thermomix® (or any portion thereof).
You agree not to assign, transfer or sublicense your rights as a Registered User of Club Thermomix®. You further agree not to register more than one account, create an account on behalf of someone else, or create a false or misleading identity.
You agree to keep the User Data confidential. You understand and agree that you are fully responsible for all actions and submissions made from your account. If you become aware of any unauthorised use of your account, you should notify us immediately.
Payment method and processing
Our preferred payment methods are via credit card and online banking. However, we may also offer other methods of payment and these methods will be presented to you upon checkout of the product you purchased from us.
We will process your payment immediately. However, all payments are subject to the final approval of your bank.
Until all amounts due and owed by you to us have been paid in full, you authorize us to charge your chosen payment method (including but not limited to credit card and debit card). You agree to keep your payment information current at all times.
You further agree that the credit card or debit card that you have provided is valid and has the sufficient amount or has the sufficient credit limit for payment of your purchase. If the card or your payment method cannot be verified, is invalid, is over-limit or is not otherwise acceptable, your order may be cancelled or suspended by us.
By making a purchase, you agree to pay the full amount of the product prices and the payment terms as indicated in Club Thermomix®. You further agree that the Company reserves the right to seek recovery of any monies remaining unpaid by you.
The Company is not liable for any false or misleading information provided by you.
Full Payment via Credit Cards
Thermomix® Malaysia | True Mix Sdn. Bhd., extends various payment options. For Visa or MasterCard credit card payments, the interest-free instalment plans are subject to final bank approvals. The payment calculations may be explained by your Thermomix® Advisor.
Security of Information
While we use our best efforts to protect the security of transmission of information over the internet, we do not guarantee or warrant that any transmission of any data over the internet as totally secure. Accordingly, any information which you transmit to us is transmitted at your own risk. However, we take reasonable steps to preserve the security of any information that you have provided to us.
Your Privacy
We may collect information from third parties (such as Independent Thermomix® Advisors). If you choose to purchase our products and/or avail of our services, or if you choose to become an Advisor, you will be required to provide personal information to us. By providing information, you agree that we may use the information to directly market to you (unless you opt out). Information may be disclosed to recipients in Malaysia, Switzerland, other European countries and the USA.
We collect, hold, and use information subject to our privacy policy.
Cancellation Policy
All transactions may be cancelled before making any payments. Once the payment has been made, the Return and Refund Policy shall apply. The Company reserves the right to charge an administrative fee to cancel orders that have already been paid. Please read and understand all the terms and conditions before finalizing your purchase.
The Company reserves the right to hold or cancel any order before or after payment has been made with notice given to the customer at a reasonable time when deemed necessary in any of (but not limited to) the circumstances listed below:
- the item ordered is not available; or
- payment failed or was not received; or
- payment information could not be verified; or
- the order cannot be shipped to the address provided; or
- where the shipping address could not be verified; or
- any other unforeseen circumstances beyond the control of the Company not listed above.
Delivery
Delivery can be arranged within 5 working days of payment being received. The Company reserves the right to charge freight on all deliveries. Shipping costs will vary according to location of the delivery address within or outside of Malaysia. This fee will be made known to you at the time of placing your order. No deliveries will be made while payment is outstanding.
While we endeavour to deliver all orders as timely as possible, all delivery dates are approximate and we shall not be responsible for damage of any kind resulting from any delay. We shall not be liable for any default or delay if caused, directly or indirectly, by the elements, accidents, any governmental action, prohibition or regulation, failure of any party or third-party to perform, or from any other cause whatever beyond our control.
You may also choose to collect the Goods yourself from the Company (self-collect). Regardless of the date of collection selected by you when purchasing, the Company reserves the right to deliver your Goods at the address you have provided. If the address you provided is not valid, or if you fail to give the Company adequate delivery instructions at the time stated for delivery (otherwise than by reason of any cause beyond your reasonable control or by reason of the Company’s default) then, without prejudice to any other right or remedy available to the Company, the Company reserves the right to:
- store the Goods until actual delivery and charge you for the reasonable costs (including insurance) of storage; or
- sell the Goods at the best price readily obtainable and (after deducting all reasonable storage and selling expenses) charge you for any shortfall below the price under the Contract.
Any claims of discrepancy or discrepancies SEVEN (7) days after the delivery date will not be entertained.
Return and Refund Policy
The customer may return any Thermomix® product within ten (10) working days from the date of purchase provided that the products or goods must be sealed and unopened, with packaging in its original condition, and accompanied by a valid receipt.
However, if the product has been delivered and the packaging has been opened, the return and refund policy does not apply regardless of whether it was already used or not.
Returns and refunds will be considered on a case-by-case basis and are subject to the Company’s inspection of the returned item and verification that it is in perfect condition.
In the case of verified refunds, the refund will be processed subject to the Customer’s bank used for payment. The Company shall refund the amount paid for the Products less shipping and handling charges.
Items purchased as part of a set or a multi-item pack must be returned as a whole set, including free items. We reserve the right to reject any request for a return if the whole set is not returned.
All terms and conditions herein are subject to applicable laws of Malaysia.
Violations of these terms and conditions
Without limiting any other remedies available to us at law or in equity, we reserve the right to temporarily or indefinitely refuse to provide services to you without notice if:
- you breach any provision of these Terms and Conditions;
- we are unable to verify or authenticate any information that you provide to us; or
- we believe that your actions may cause damage and/or legal liability, to us, any of our customers or suppliers or any other person.
General
We reserve the right to amend these terms and conditions at our sole discretion and as we deem fit and reasonable without prior notice.
If any of these terms are found to be void, unlawful, or unenforceable then that part will be deemed to be severable from the balance of the terms and the severed part will not affect the validity and enforceability of any remaining provisions.
These terms will be governed by and interpreted in accordance with the laws of Malaysia.
You agree to the jurisdiction of the courts and other alternative means of dispute resolution of the Malaysia to determine any dispute arising out of these terms.
Thermomix® Warranty
Thermomix® provides a limited warranty (this “Warranty”) to the end-user purchaser (“you”) of the Thermomix® against manufacturing defects provided that they are used in accordance with the Thermomix® user manual and subject to the terms herein.
This Warranty applies only to purchases made in Malaysia and only covers genuine Vorwerk-branded products. This Warranty is only valid in Malaysia and is subject to the laws of Malaysia.
If a defect is discovered at the time of delivery, please do not use the item. Keep it in its original packaging and contact your local service centre or your Thermomix® Advisor immediately. Once your Warranty claim is received by Thermomix® Malaysia | True Mix Sdn. Bhd. (the “Company”, “us”, “we”, “our”), the cause of the problem will be investigated, and if the fault with the Product is a consequence of the Manufacturer’s defect in materials or workmanship, the Company will, at its option, repair, replace, or refund the Product, where applicable. “Manufacturer’s defect” is explained below.
The Company reserves the right to amend or modify the terms and conditions of this Warranty without prior notice.
Warranty Period
Warranty for the Thermomix® and spare parts supplied with it, excluding the Varoma, is for a period of 24 months from the date of dispatch from the Company. Within this period, we will repair or replace, at our option, defective parts at no charge (under Warranty).
The warranty covers faulty parts or manufacturing defects as defined below. The warranty excludes normal wear and tear on blades and other consumable parts that are available in our online store for wear and tear replacement.
This Warranty only applies if the Thermomix® is used and cared for in accordance with the guidelines set out in the manufacturer’s instruction manual provided at the time of purchase.
For other spare parts and accessories, the warranty depends on the type and/or model of such spare part or accessory.
Repairs and Modifications
This Warranty is not valid if repairs had previously been undertaken by anyone other than an authorised Thermomix® Malaysia | True Mix Sdn. Bhd. service technician (“Service Technician”) or if the fault has been caused by misuse, negligence or alterations to the Thermomix® by anyone other than a Service Technician.
Reimbursement
The Company, to the extent permitted by local law, may seek reimbursement from you of any reasonable costs incurred by them if the Products are found to be in good working order or where the problem falls under any of the Warranty exclusions and limitations. Reasonable costs may include transportation costs and parts, and labour costs.
What is covered by the Warranty?
Thermomix® warrants the product(s) in the original sales package against manufacturing defects as defined below, when used in accordance with Thermomix® user manual for the duration of the Warranty Period.
Manufacturing Defects
Manufacturing defects are substantial defects that include but are not limited to defective parts generally inaccessible by consumer.
What is NOT covered by the Warranty?
Non-manufacturing defects are not covered by the warranty. All consumables and/or accessories (such as the mixing knife, cover plate, mixing bowl, spatula, butterfly whisk, simmering basket, splash guard, blade cover, etc) are generally non-serviceable items that go through wear and tear from regular usage and are not covered by the warranty. These items are also available as replacement part purchase from our online shop. General wear & tear and/or mishandling are considered non-manufacturing defect(s) as defined below.
Non-Manufacturing Defects
Non-Manufacturing Defects are defects that include, but are not limited to, the following:
- Defects detected after usage
- Defects on parts that are accessible by consumers
- Defects on consumable parts that may be purchased & replaced by consumers
- Anything caused by general wear and tear
- Defects due to mishandling (such as filling the mixing bowl past the max limit) and accidents (including voltage surge)
- Defects due to using the Thermomix® not for its intended use
- Non-serviceable/consumables
Warranty Support
The instruction manual provides basic solutions for common malfunctions. Please consult your manual first should a minor malfunction occur. In all other situations, in the first instance, please contact your independent Thermomix® Advisor or send an email to enquiry@thermomix.com.my.
Warranty Disclaimer
Under no circumstances shall the Company be liable for any loss, direct, indirect, incidental, foreseen, unforeseen, special or consequential damage arising out of or in connection with the use of the products.
The company makes no other express warranty or condition whether written or oral and, only to the extent permitted by law, the company expressly disclaims all warranties and conditions not stated in this warranty. To the extent that the above warranty services and terms or any part thereof is inconsistent with Malaysian laws, the warranty services and terms or the corresponding part shall be deemed modified to be consistent with such law. Except to the extent lawfully permitted, this warranty does not exclude, restrict, or modify but are in addition to the mandatory statutory consumer rights applicable to the sale of the Thermomix® product to you.
Definitions
For the purposes of these terms and conditions, unless the context otherwise requires or unless otherwise expressly defined herein:
“We”, “us”, or “the Company” shall mean Thermomix® Malaysia | True Mix Sdn Bhd;
“Thermomix® VIP” or “VIP” shall mean any customer or Advisor who has purchased the Thermomix VIP Premium or VIP Lite subscription;
“VIP Programme” shall mean the VIP Premium or VIP Lite Subscription.
“VIP Premium” shall mean the subscription with full benefits listed herein; and
“VIP Lite” shall mean the subscription to the VIP Programme with partial benefits listed herein.
VIP Subscription
Any person who purchases a new TM6 shall have the option to subscribe to the Thermomix® VIP Programme. Subscription shall be made via the online shop and must be paid in full (one-time full payment). Anyone who has subscribed to the VIP Programme is entitled to the additional benefits (“VIP Benefits”) stated herein.
TM6 owners who purchased their TM6 before the VIP Programme are also eligible for the VIP Premium and VIP Lite Subscriptions. However, TM6 owners whose warranties have expired are eligible for the VIP Lite Subscription only.
TM5 owners are eligible for the VIP Lite Subscriptions only.
Non-Transferable
Each VIP Premium or VIP Lite Subscription is attached to one TM6/TM5 only. The VIP Premium and VIP Lite Subscription and their benefits cannot be sold, transferred, assigned, or pledged in any manner.
VIP Benefits
The Thermomix® VIP Programme provides the following benefits for the subscribers:
1. Free Mixing Knife
VIPs are eligible to redeem one (1) free mixing knife. The knife can only be redeemed within 365 days from the date of successful payment for the VIP Programme.
2. Free VIP Apron
VIPs are eligible to redeem one (1) free purple VIP apron. The apron can only be redeemed within 365 days from the date of successful payment for the VIP Programme.
3. Discount Vouchers for exclusive Thermomix® merchandise & spare parts
Thermomix® VIPs are eligible to purchase exclusive premium merchandise and spare parts (collectively known as “VIP items”) at a discounted price.
The VIP items for TM6 owners may include cover plate (full set), mixing bowl lid, mixing bowl base, spatula, simmering basket, butterfly whisk, splash guard, measuring cup, blade cover peeler, the Perfectfit Varoma Set, ThermoServers (including Black ThermoServer), ThermoMat, Premium Bread Knife, Bookstand, ThermoFlask, Yogurt Jar, aprons and cookbooks.
For TM5 owners subscribed to the VIP Lite, they are only eligible to purchase the following items that are specific to the TM5 only: cover plate (full set), mixing bowl lid, mixing bowl base, spatula, simmering basket, butterfly whisk, measuring cup, and Cookchips. However, they are also eligible for discount vouchers of other items which may include the blade cover peeler, Perfectfit Varoma Set, ThermoServers (including Black ThermoServer), ThermoMat, Premium Bread Knife, Bookstand, Black ThermoFlask, Yogurt Jar, aprons, and cookbooks.
For both VIP Premium and VIP Lite subscribers, they are eligible for discount vouchers of Air Tight Silicone Lids, Carry Bag, and Dough Cutter.
Discount vouchers have a validity period and may only be used once. The items offered may vary from time to time for all subscription types, and purchase using the discount vouchers is subject to availability of each item. In the unlikely event stocks are no longer available after purchase, the Company will exchange the discounted merchandise of the same value without prior notice to the VIP.
4. 7-Day Repair Priority
Thermomix® VIPs are given a seven-working-day priority (“seven-day period”) for repairs and/or service instead of the usual ten-working-day period. The seven-day period commences from the time the VIP checks in their Thermomix® with the Company. The standard repair and service terms and conditions apply.
5. Additional 24 Months of Manufacturing Warranty (For VIP Premium only. Not applicable to VIP Lite)
In addition to and not in lieu of any other warranties, the VIP Premium Subscription extends the manufacturing warranty in respect of the Thermomix® for a period of 24 months commencing from the expiry of the manufacturer’s 24-month warranty. This additional 24-month warranty applies to both new buyers of TM6 and existing TM6 owners whose warranties have not expired yet.
The additional 24-month warranty does not apply to the VIP Lite programme; subscribers to the VIP Lite programme are eligible for a free Varoma PerfectFit Set instead.
The manufacturer’s warranty for specific parts of the Thermomix®, namely, the power PCB, control unit, LCD, motor drainage, and mixing bowl with handle, is limited to a one-time claim only if repair is needed during the VIP’s 24 months’ extended warranty. These items will have specific descriptions in Club Thermomix®. The Company will impose a fee on subsequent repair/service.
The VIP warranty is limited to manufacturer’s defects only. It does not cover non-manufacturing defects that are caused by wear and tear. Apart from the extended period, the standard warranty terms and conditions apply to VIPs. For more details, please visit https://thermomix.com.my/terms-conditions-policies/
Cancellation of VIP Subscription
The VIP subscription for all types may be cancelled within 10 days after purchase provided that none of the VIP benefits were used or availed by the subscriber. For example, if a subscriber purchases an item using a discount voucher, that subscriber will no longer be allowed to cancel the subscription.
Cancellation requests must be emailed to enquiry@thermomix.com.my and the Company will process the refund of the VIP subscription (excluding administration costs) to the customer.
Upon cancellation, the warranty period reverts to the regular 24 months and the 7-day repair priority will no longer be effective.
(Note: The TM6 purchased with the VIP subscription is non-refundable and non-returnable once a redemption of any of the VIP items has been made.)
Return of VIP Items
There is no return of redeemed VIP items.
General terms and conditions
The Company reserves the right to add, remove, amend, or modify these terms and conditions at its sole discretion without prior notice to Thermomix® VIPs and any such changes will, unless otherwise noted, be effective immediately.
Our general terms, conditions, and disclaimers apply and must be read with these terms and conditions. For more details, please visit https://thermomix.com.my/terms-conditions-policies/
Disclaimers and Limitations
The VIP Subscription is available only to Thermomix® purchased in Malaysia. The Company reserves the right to deny subscription if the serial number of the Thermomix® is not in the Company’s database.
Redemption of VIP items is valid for delivery within Malaysia only.
All VIP items are subject to availability and may be withdrawn without notice. All VIP items, benefits, and all prices are also subject to change without notice.
VIP benefits are only available within Malaysia. For removal of doubt, VIP subscribers can only redeem the vouchers and send their TM6 for manufacturer warranty claims within Malaysia only.
These terms and conditions are governed by Malaysian law. Any part, provision, representation or warranty of these terms and conditions which is prohibited or which is held to be void or unenforceable shall be ineffective to the extent of such prohibition or unenforceability without invalidating the remaining provisions hereof.
Please direct all your questions regarding the VIP Programme to enquiry@thermomix.com.my.
Definitions
For the purposes of these terms and conditions, unless the context otherwise requires or unless otherwise expressly defined herein:
“We”, “us”, or “the Company” shall mean Thermomix® Malaysia | True Mix Sdn. Bhd.;
“You” means our customers or participants of our events;
“Terms” means these terms and conditions;
“Participant” means you, or any of our participants of our events;
“Territory” means the legal territory of Malaysia including Sabah and Sarawak;
“Cooking Class” means cooking classes held by us including Virtual/Studio/Hands on Cooking Classes, and Demonstration and Seminar Cooking Classes;
“Event” or “Events” mean the events held by us at various locations;
“Event Sponsor” means a third-party sponsor of the Event;
“Your Materials” means all materials submitted or presented by you including, but not limited to, your name and biographical information, in electronic copy or hard copy, verbally, or otherwise.
Agreement
These terms and conditions govern your registration for and participation at any of our Events, and are an agreement between Thermomix® Malaysia | True Mix Sdn. Bhd. and you.
By booking or registering for our Events, you acknowledge that you have read and accepted these Terms. You may only book or register for and attend the Event in accordance with these Terms.
Unless the Event description specifies otherwise or we expressly inform you otherwise, you must be at least 18 years of age on the first day of the Event. Events are subject to availability.
Age restrictions for attendance
Due to occupational health and safety factors, our Studio/Hands on Cooking Classes are only suitable for Participants aged 18 years and over unless otherwise stated in the Event description of the said event.
Our Demonstration and Seminar Cooking Classes are suitable for all ages. However, children under the age of 12 years must be accompanied by an adult.
Acceptance of risk
As a participant in one of our Cooking Classes, you understand and accept the inherent risks in the preparation and cooking of food at a Cooking Class.
By attending a Cooking Class, you agree, to the extent permitted by law, to release, indemnify and hold harmless Thermomix® Malaysia | True Mix Sdn. Bhd., and its officers, employees, agents, Advisors, licensors, partners and affiliates from liability for any or all damage, loss, costs, expenses, harm and/or injury that may result from, or occur in connection with:
- Your use of or connection to this site;
- Your attendance and/or participation at a Cooking Class or Event;
- Any material or information that you submit, post, transmit or otherwise make available through this site; and
- Your negligence or misconduct, breach of these Terms or violation of any law or the rights of any person.
Prices
Unless otherwise expressly stated, all amounts payable through our online store are in Malaysian Ringgit.
We reserve the right to change the prices for goods and services in our online store at any time before you place an order.
This clause does not limit your rights as a consumer under any relevant Malaysian law.
Orders and confirmation of booking
Order constitutes offer
By placing an order for an event through the online store, you make an irrevocable offer to us to purchase the services that you have selected pursuant to these Terms. Information contained in this site constitutes an invitation to treat only. No information in this site constitutes an offer by us to supply any services to you – however, we will endeavour to supply your selected services to you.
We will not commence processing any order made through the online store unless and until payment for the order has been received by us in full, and the order has passed our internal validation procedures, which are undertaken in order to verify the bona fides of each order for the purpose of preventing credit card and other fraud.
We reserve the right at our discretion to at any time prior to your order being accepted in accordance with these Terms, cancel all or part of your order, and at any time refuse to provide services to you, terminate your access to this site, and/or remove or edit any content on this site.
Confirmation of Booking
We will notify you of the acceptance of your order and confirmation of your booking when we send you a confirmation email. We may opt to notify you by other means apart from an email.
Payment methods and policy
Payment for orders placed through the online store may be made by credit card (Visa & Mastercard) and other payment methods that we offer.
You acknowledge that, to the best of your knowledge and belief, the information provided by you is correct, true, and complete.
Credit card limitations
Please note that we may be unable to accept credit cards issued by banks outside of Malaysia in some cases.
Payment Security
While our payment processing and website hosting providers employ secure technology for transactions with our customers, we will not be responsible for any damages, including consequential losses (whether direct or indirect), that may be suffered by a customer whose credit or debit card or bank account information is used in a fraudulent or unauthorised manner by any person other than us.
We may request further information from you, such as a copy of your credit card and/or other identification documentation, as part of our internal validation procedures. These procedures help protect bank and credit card account holders from online fraud. Until your order has passed our internal fraud prevention checks, your order will remain on pending status. If further information is requested and you do not provide the requested information within such time as we consider appropriate at our discretion, your order will be cancelled and, if your payment has been received, it will be refunded back to you.
Your Information and Privacy
Generally, we handle your information in accordance with our Privacy Policy.
We may provide your contact information to Event Sponsors or Co-Organisers if:–
- you elect to attend any sessions or other activities at the Event involving Event Sponsors or Co-Organisers; in which case, you would provide your personal information only to the Event Sponsor or Co-Organiser involved in such session or other activity; or
- you opt in or otherwise to receive communications from our Event Sponsors or Co-Organisers.
By participating in our Events, you agree that we may derive information from recordings of your voice and images of your face and retain and use all resulting information, in each case in accordance with our Privacy Policy.
You grant us, our affiliates, and our independent contractors the right to record, film, photograph, and capture your voice and image in any media at the Event (the “Recordings”). You grant to us and our affiliates, agents, employees, and assigns a non-exclusive, perpetual, worldwide, royalty-free right and license to use, reproduce, modify, distribute, and translate, for any purpose relating to our business, all or any part of the Recordings and Your Materials. We may edit the Recordings and Your Materials, use them alone or together with other information, and we may allow others to use and disseminate them.
Please inform our staff or our independent contractors if you do not consent to having your voice and/or images being recorded prior to or during the Event.
We may impose a fee should you wish to have your voice or image redacted from any of such recordings.
If any of the Terms herein relating to privacy is inconsistent with Malaysian privacy laws, such inconsistency shall be deemed void to the extent of such inconsistency without invalidating the remaining terms and conditions.
Cancellation and Refund Policy
There is no cancellation for booking/registration or refund after you have made a payment for an Event. In the circumstance that we cancel an Event, we shall arrange for a refund for the payment you have made for such cancelled Event.
General terms and conditions
Entry into Cooking Class or Event
Your safety and security are important to us. You understand that you and your property may be subject to a reasonable search upon entry to the Event and you may be asked to provide photo identification. If you refuse to participate in these security measures, we may deny you entry.
To ensure entry into the Cooking Class or Event, please:
- bring the confirmation email to the venue as proof of purchase;
- arrive at least 15 minutes prior to the course commencement time.
Please note that Participants who arrive more than 15 minutes late may be refused entry into the Cooking Class or Event.
Food allergies and dietary requirements
Please make our staff are aware of any food allergies or dietary requirements you have at the Cooking Class or Event so we can advise you about which foods you should not consume.
Dress code
Due to occupational health and safety reasons and the comfort of Participants, it is a requirement that closed flat shoes are worn to Cooking Classes and Events.
Requests to leave
We reserve the right to ask you or any Participant to leave at any time during the Event if your or their behaviour causes us concern for the safety or security of Event attendees. Examples of these behaviours may include but are not limited to intoxication, disruptiveness, being offensive to others, dangerous behaviour, recklessness and/or causing or potentially causing harm to person or property.
Loss and damage
To the extent permitted by law, we are not responsible for the loss or damage of personal items prior to, during or after a Cooking Class or Event.
As a Participant, you may be held financially responsible for any damage to or loss of property caused by you while on the premises.
Variations to these Terms and Conditions
We reserve the right to amend these Terms and any other policy on this site at any time in our sole discretion and any such changes will, unless otherwise noted, be effective immediately.
You may only vary or amend these Terms and Conditions by written agreement with us.
Force Majeure
In the circumstance the Company is unable to organise any Event due to acts of God, strikes, equipment or transmission failure or damage reasonably beyond our control, or other causes reasonably beyond our control, we shall not be liable for damages or any damages resulting from such failure to perform or otherwise from such causes.
Governing law and severability
These Terms are governed by the laws in force in Malaysia.
Any part, provision, or representation of these Terms which is prohibited or which is held to be unlawful or illegal shall be ineffective to the extent of such prohibition or illegality without invalidating the remaining provisions hereof.
Any disclaimer set out in these Terms does not attempt or purport to exclude liability arising under statute if, and to the extent, such liability cannot be lawfully excluded.
Please direct any questions regarding our terms and conditions to enquiry@thermomix.com.my
Terms
These terms and conditions apply to the use of this website and any pages or materials contained on this website. These terms and conditions do not apply to Cookidoo®.
In using this website, you agree to be bound by these terms and conditions. If you do not agree to these terms and conditions, you must refrain from using this website.
In these terms and conditions, the expressions ‘weʼ, ‘usʼ, ‘ourʼ, ‘the Company’ are a reference to Thermomix® Malaysia | True Mix Sdn. Bhd. (842085-U) with address at 11A & 15, Jalan PJU 3/46, Sunway Damansara Technology Park, 47810 Petaling Jaya, Selangor Darul Ehsan, Malaysia.
Amendments to terms and conditions
We reserve the right to amend these terms and conditions from time to time at our sole discretion. Amendments will take immediate effect without notification. Your continued use of this website will be taken by us to represent your agreement to be bound by the terms and conditions as amended.
Disclaimer
We do not accept responsibility for any loss or damage, howsoever caused (including through negligence) which you may directly or indirectly sustain or incur in connection with or as a result of your use of this website or any linked website or reliance upon any information contained on or accessed through this website.
To the extent permitted by law, condition, warranty, or representation which would otherwise be implied into these terms and conditions is hereby excluded. Any liability we may have to you under legislation in respect of any non-excludable warranty or representation is limited where permitted to supplying the services again or the payment of the cost of having the services supplied again, at our option.
While we practice our best efforts and endeavour to provide accurate and reliable information (such as product information and pricing), our website and our online store are provided strictly on an “as is” basis. To the maximum extent permitted by law, we and our employees, agents, Advisors, licensors, partners and affiliates make no representation, warranty or guarantee as to the reliability, timeliness, quality, suitability, truth, availability, accuracy or completeness of any or all of the contents, and in particular do not represent, warrant or guarantee that:
- the use of this site will be secure, timely, uninterrupted or error-free or operate in combination with any other hardware, software, system or data;
- this site will meet your requirements or expectations;
- anything on this site, or on any third-party website referred or linked to in this site, is reliable, accurate, complete or up-to-date;
- the quality of any services, information or other material purchased or obtained through this site will meet any particular requirements or expectations;
- errors or defects will be corrected; or
- this site or the servers that make it available are free of viruses or other harmful components.
You agree to indemnify the Company, its directors and employees, and hold harmless from any and all claims and liabilities (civil and/or criminal), in the event of any false/misleading information provided by you, or false/misleading representation made by you. Such information includes all information provided by you through this website, our online shop, or through any other means. Such indemnification shall include any cost to the Company for legal fees arising from any dispute brought against the Company.
Exceptions to disclaimer
This disclaimer set out in these terms and conditions does not attempt or purport to exclude liability arising under statute if, and to the extent, such liability cannot be lawfully excluded.
Specific warnings
You must ensure that your access to and use of this website is not illegal or prohibited by laws which apply to you.
You must take your own precautions to ensure that the process which you employ for accessing this website does not expose you to the risk of viruses, malicious computer code or other forms of interference which may damage your own computer system. For the removal of doubt, we do not accept responsibility for any interference or damage to your own computer system which arises in connection with or as a result of your use of this website or any linked website.
Whilst we have no reason to believe that any information contained on this website is inaccurate, and we use all reasonable endeavours to maintain the accuracy of information contained on this website, we do not warrant the accuracy, adequacy or completeness of such information, nor do we undertake to keep this website updated. We do not accept responsibility for any loss or damage suffered, sustained or incurred as a result of or in connection with your reliance upon the accuracy or currency of information contained on this website.
We do not give you any assurances that any information contained on this website will be suitable for your purposes or that such information will be error-free. You agree that you do not rely on any such information or its availability and that any reliance you make will be on your own independent assessments with the aid of qualified independent advice.
Relationship with Vorwerk® International
We are authorised by Vorwerk® International Strecker & Co (Vorwerk®) to use under licence the “Thermomix®” brand and intellectual property on the internet. “Thermomix®” is the trade name and the registered trademark and servicemark of Vorwerk®, as are certain other trademarks and servicemarks used by us on this website under Vorwerkʼs control.
Intellectual property rights
Copyright in this website (including all text, graphics, logos, icons, sound recordings and software) is owned or licensed by us from Vorwerk or a related entity of Vorwerk. Other than for the purposes of, and subject to the conditions prescribed under the Malaysian Copyright Act 1987 and its latest amendments, and similar legislation which applies in your location, and except as expressly authorised by these terms and conditions, you may not in any form or by any means:
- adapt, reproduce, store, distribute, print, display, perform, publish or create any derivative works from any part of this website; or
- commercialise any information, products or services obtained from any part of this website, without our prior written permission, which may be granted or withheld at our absolute discretion.
Restricted use
Unless we agree otherwise in writing, you are provided with access to this website only for your personal use. You are authorised to print a copy of any information contained on this website for your personal use (unless such printing is expressly prohibited). Without limiting the foregoing, you may not without our prior written permission (which may be granted or withheld at our absolute discretion) on-sell information obtained from this website.
Third-party warnings
This website may contain links to other websites (“third party websites”). The links are provided for convenience only and may not remain current or be maintained.
We are not responsible for the content or privacy practices associated with third party websites.
Our links with third party websites should not be construed as an endorsement, approval or recommendation by us of the owners or operators of the third-party websites, or of any information, graphics, materials, products or services referred to or contained on the third-party websites, unless and to the extent stipulated to the contrary.
Cookies
Thermomix® Malaysia | True Mix Sdn. Bhd. uses cookies to record the preferences of visitors, to enable us to optimize the design of our web site. Cookies are small files which are stored on your hard drive. They ease navigation, and increase the user-friendliness of a web site. Cookies also help us to identify the most popular sections of our web site. This enables us to provide content that is more accurately suited to your needs, and in so doing improve our service. Cookies can be used to determine whether there has been any contact between us and your computer in the past. Only the cookie on your computer is identified. Personal details can be saved in cookies, provided that you have consented to this, for example, in order to facilitate secure online access so that you not need to enter your user ID and password again.
Most browsers automatically accept cookies. You can prevent cookies from being stored on your hard drive by setting your browser to not accept cookies. The exact instructions for this can be found in the manual for your browser. You can delete cookies already on your hard drive at any time. If you choose not to accept cookies, you can still visit our website, however this may result in a reduced availability of the services provided by our web site.
Privacy policy
We undertake to comply with the terms of our privacy policy which is set out here.
Security of information
Whilst we use our reasonable endeavours to protect the security of transmission of information over the Internet, we do not guarantee or warrant that any transmission of any data over the Internet as totally secure. Accordingly, any information which you transmit to us is transmitted at your own risk. Once we receive your transmission, we will take reasonable steps to preserve the security of such information.
Termination of access
We may terminate your access to our website at any time without notice. Our disclaimer will survive the termination of access.
Violations of these terms and conditions
Without limiting any other remedies available to us at law or in equity, we reserve the right to, without notice, temporarily or indefinitely refuse to provide services to you if:
- you breach any provision of these Terms and Conditions;
- we are unable to verify or authenticate any information that you provide to us; or
- we believe that your actions may cause damage and/or legal liability, to us, any of our customers or suppliers or any other person.
Governing law and severability
These terms and conditions are governed by the laws in force in Malaysia.
Any part, provision, or representation of these terms which is prohibited or which is held to be unlawful or illegal shall be ineffective to the extent of such prohibition or illegality without invalidating the remaining provisions hereof. Please direct any questions regarding our terms and conditions to enquiry@thermomix.com.my.