Frequently Asked Questions - Thermomix Malaysia

Great news!

We thank you for being part of our passionate community,

We are committed to a smooth transition for all existing customers and look forward to continue Thermo-mixing with you!

Effective 1st October 2024, Vorwerk, the original manufacturer of Thermomix®, will set up a subsidiary to manage and grow this strategic market directly.

Here are answers to some questions you may have :

Vorwerk is the original manufacturer of Thermomix® and the number one direct sales company in Europe, as well as the world-leading direct seller of high-quality household appliances. As a recognition of the success of Thermomix® in Malaysia, the Vorwerk Group is setting up its own subsidiary in Malaysia, effective 1 October 2024, to step up investment and to directly steer the development here. This means the Malaysian community may soon have access to more products and services from Vorwerk!

There is essentially no difference to you as a user. You will continue to get customer service, product repair service and warranty support.

Truemix Sdn Bhd will continue to service Thermomix® sold before 30 September 2024.
A transfer of repair service will be made eventually to Vorwerk Malaysia. When that happens, all customers will be notified.

New purchases will be supported by Vorwerk Malaysia. You may reach out to malaysia@customercare.vorwerk.com for more details.

All undelivered orders need to be shipped or collected before 31 October 2024.
Our courier partners will be contacting you to confirm the exact date/time for the delivery of your TM6. For support, please contact us at enquiry@thermomix.com.my with your sales order number

The TM6 will available for purchase within the next 2-3 weeks. Please leave us a message at vorwerk.com.my so that you can be reached when the product is available again.

The price of Thermomix® TM6 remains unchanged for Malaysia at RM7,488

Please leave your message at vorwerk.com.my so that an Advisor may reach out to you to arrange your personal cooking experience.