Unauthorized Third-Party Accessories and Improper Repairs

Original Vorwerk Accessories for your Thermomix®

Vorwerk, the manufacturer of Thermomix®, is aware of increasing number of accessories offered by third-party suppliers for its Thermomix® food processor. These items are intended to replace or complement original parts and accessories, such as lids, sealing rings, knives, mixing bowls and bases, measuring cups, Varoma® attachments, simmering baskets, butterfly whisks and splash guards. With this situation in mind, please note the following:

It is recommend that all users exclusively use original Vorwerk products or accessories approved by Vorwerk for your Thermomix® device.  Using the original Vorwerk Thermomix® parts and accessories in conjunction with your Thermomix® food processor ensures that you meet all safety precautions specified by the manufacturer and that your Thermomix® device will function correctly.

All of Thermomix® accessories have been tested rigorously to ensure cooking safely without the risk of injury, and to safeguard your Thermomix® device from damage.  

Despite our efforts to monitor the market, we are unable to assess – and therefore cannot guarantee – the reliability, safety or suitability of accessories for your Thermomix® device that are not manufactured or approved by Vorwerk. In particular, this means we cannot accept any liability for damages and injuries caused as a result of using these accessories, for food becoming contaminated by untested plastics and metals, as well as, for damage(s) caused to your Thermomix® device.

Before using third-party accessories, please therefore be aware that you are invalidating your warranty claims and any product liability claims if damage is caused by accessories not produced by Vorwerk. 

Improper repairs to your appliance may result in fire, electric shock or burns:

Never carry out repairs to your appliance yourself, as this may disable safety functions. Repairs to electrical appliances may only be carried out by Thermomix® Singapore, a repair centre authorised by Vorwerk with qualified service technicians, in order to avoid hazards. Defective parts may only be replaced with original spare parts in order to avoid hazards. Contact your Thermomix® Advisor or Thermomix® Malaysia if you need further clarification.

If you have been offered a Thermomix® at a low price, it is probably too good to be true. Stolen Thermomix® from Europe now comes with a lock feature that can disable the device when the owner reports theft. Used Thermomix® or those purchased from unknown sources commonly have unauthorised parts included which may cause cooking hazards and compromise the health and safety of users. Contact your Thermomix® Advisor or Thermomix® Malaysia if you need further support. For more about Fradulent Thermomix® offers, please click this link. Do not fall prey to scams.

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