Update on software 4.2.4 issue

We wanted to let you know that we are aware of issues relating to Cookidoo® and being not able to use some of the features on your Thermomix®. Our teams are hard at work to resolve the problem as soon as possible.

Some possible issues :-

•Connectivity with possible error message “Sorry, something went wrong” and “Oops! Something went wrong”
•Recipe search
•Can’t access all features
•Auto shut down after the successful SW update (once rebooted, the device allows for guided cooking)

We sincerely apologise for any inconvenience caused.In the meantime, we have a short-term workaround:

  1. Switch off your machine and wait for at least 90 seconds before turning it back on
  2. Once you have switched it back on, check if you can use the search or weekly planner functions when your wifi is fully connected.
  3. Start the search on the TM6 only once it’s fully connected and wait until the cooking center (grey bar on top) becomes visible and open the search only afterwards
  4. Save the recipes you want to cook from the app or web then sign in to TM6 to synchronize the saved recipes in Cook Today or Weekly Planner
  5. You may also use the app to bookmark your recipe
  6. If you don’t have the app already, you can download it here  
  7. Your recipe will now appear on your Thermomix® and you should be able to access it for Guided Cooking.

Once again, we apologise for the inconvenience caused and will be in touch once this has been resolved. 

Thank you in advance for your support.

Your Thermomix® Support Team

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